RETAIL LOCKBOX MERCHANT SERVICES LLC.
Last Modified: May 20, 2011
At Retail Lockbox Merchant Services LLC ("RLMS") we recognize that privacy is important.
or affiliated companies, including through our various websites addresses, such
Information we collect and how we use it
General access to our website does not require you to register.
We offer a number of services, including lockbox, document processing and payment
apply to those services which are governed by the specific terms and conditions
of the applicable service.
When you request information about our services through our website, we may collect
the following types of information:
Personal Information Provided by You
Basic Information you provide – When you request information that requires
registration, we ask you for personal information (such as your name, email address
and an account password). We use this information solely for communicating with
you, including through our third party service providers such as our ISP. We do
not sell this information to third parties.
Registered Users—Payment Services – You do not have to provide us personally
identifiable information. However, if you wish to access services we offer, such
as online payment services, be asked to provide personal information to register
as a user of our sites. This information may include information such as your name,
address, e-mail address, telephone number, or other demographic information. Once
you provide us with personal information about you, you are no longer anonymous
to us. We offer an online bill payment service at www.paystation.com, through which
you may view statements for services rendered to you and make payments on such Statements
through this Site. In order to view your statements, you will be asked to provide
your zip code, individual account number, and information specific to the services
provided (for example, clinic number). If you decide to make payments through our
site, we will need to collect your credit/debit card number, credit/debit card expiration
date, credit/debit card type (Visa, MasterCard, Discover, or American Express),
credit/debit CVV (card verification value) and billing name and address in order
to process your payment. Personal information collected through our sites may be
used by us and our affiliates for purposes of:
Making your statements available to you through our sites;
Administering and processing your payments;
Responding to your questions;
Providing the services you select through our sites, including through paystation.com;
Contacting you, whether by email or postal mail, with information about out sites
or our services;
For such purposes as you may authorize at the time you submit the information;
Auditing, research, and analysis to maintain, protect, and improve our services;
Creating a profile based on the information you have provided;
Ensuring the technical functions of our network; or
Developing new services.
User communications – When you send email or other communications to us,
we may retain those communications in order to process your inquiries, respond to
your requests and improve our services.
Passively Collected Information
Cookies – When you visit our site, we may send one or more cookies – a small
file containing a string of characters – to your computer or other device that uniquely
for storing user preferences.
Log information – When you access our site, our servers automatically record
information that your browser sends whenever you visit a website. These server logs
may include information such as your web request, Internet Protocol address, browser
type, browser language, the date and time of your request and one or more cookies
that may uniquely identify your browser.
Information sharing RLMS only shares personal information with other companies
or individuals outside of RLMS in the following circumstances:
We have your consent. We require opt-in consent for the sharing of any sensitive
We provide such information to our subsidiaries, affiliated companies or other trusted
businesses or persons for the purpose of processing personal information on our
We have a good faith belief that access, use, preservation or disclosure of such
information is reasonably necessary to (a) satisfy any applicable law, regulation,
legal process or enforceable governmental request, (b) enforce applicable terms
of service, including investigation of potential violations thereof, (c) detect,
prevent, or otherwise address fraud, security or technical issues, or (d) protect
against harm to the rights, property or safety of RLMS, its users or the public
as required or permitted by law.
We may share with third parties certain pieces of aggregated, non-personal information,
such as the number of users who accessed the RLMS site. Such information does not
identify you individually. Please contact us at the address below for any additional
questions about the management or use of personal data.
Data Integrity and Security
We process personal information only for the purposes for which it was collected
notice. We review our data collection, storage and processing practices to ensure
that we only collect, store and process the personal information needed to provide
take reasonable steps to ensure that the personal information we process is accurate,
complete, and current, but we depend on our users to update or correct their personal
information whenever necessary. How you can control and update data about you We
want to be sure that we keep only the most accurate and up-to-date information about
you in our records. Therefore, registered users on our sites can log into their
accounts to update their information. Other users can email us at firstname.lastname@example.org
to correct or update your contact information.
we will provide a more prominent notice (including, for certain services, email
be identified at the top of the page by its effective date.
United States Only
This Site is intended for use by residents of the United States of America only.
All matters relating to this Site are governed by the laws of the State of Washington
in the United States of America. If you are located outside of the United States
of America and you contact us, please be advised that any information you provide
to us will be transferred to the United States of America and that by submitting
information, you explicitly authorize such transfer.
Special Note regarding updates
that registered users to our sites can access and that require users to provide
detailed personally identifiable information, such as financial information, Specifically,
we added the sections "Registered Users—Payment Services" and the section "United
States Only" and updated the section "How you can control and update data about
you" by clarifying that registered users to our sites can log on to update their
Contact for Questions
us through our website, via email to email@example.com or write to us
c/o Retail Lockbox Merchant Services LLC
P.O. Box 84451
Seattle, WA 98121